>> What is the information about your company?
XITUO Trade Company is founded in 2006 and located in Yangjiang City, China. We have our own factory, advanced equipment and professional team. We specialize the manufacture of hardware tools, particularly kitchen tools. Many years of production experience, make us pay more attention to product quality and customer service. Welcome to search the brand of XITUO.
>> What is the service and manage concept?
“Reputation First, Customers Foremost” is the aim of our service.
“Focus on innovation, pursuit of excellence” is our manage concept.
>> What are the payment methods?
At present, the platform supports the buyers through credit CARDS (RMB channel and dollar channel), WebMoney (WM), TT remittance, western union remittance, Qiwi wallet, Boleto, SOFORT Banking ,etc.
>> When can you reply me?
Online hours: Monday to Saturday 8:30 am to 6:00 pm GMT+8.
>> Can I wholesale your product?
Yes, you can. If you need to buy a large number of knives, please contact us. We can provide them to you with a wholesale price.
>> What about the package?
We use multi-layers shock-proof membrane inside, and then use the box outside, which ensure the goods from a variety of external damage.
>>What are the shipping details?
1) Hong Kong Post air mail, Swiss Post air mail and Netherland Post air mail are our main shipping method. Which we will choose according to the buyer’s address and the local custom regulation.
2) We ship the items out within 1-2 days since the payment be confirmed by AliExpress, it may be extended properly in holidays. After shipping, we will provide a tracking number for you to track the parcel.
3) Please double check the address before paying. If you want to change the address, please contact us within 24 hours after payment. If the package has been sent out, it can not be changed any more.
4) TRANSIT TIME is provided by the carrier, the local post office and other factors, particularly the holiday and heavy transport season, please be patient.
5) If the purchase protection time is near to end, you did not receive the goods yet, please contact us to extend.
>>What is the after-sales guarantee?
Please contact us if the following problems occur after receiving the goods: No receive the goods; Customs deductions; Quality problem of products; Product does not match with description.
After you contact us, we will reply and deal with it within 24 hours. Do our best to give you a satisfactory answer.
XITUO team wish you a happy shopping!